Support
Contact us
Email zach@thekeystoneapp.com and we will get back to you within two business days.
Common questions
How do I delete my account?
In the app, open Profile and tap Delete Account. This permanently removes your account and everything you have saved. It can't be undone. If you can't get into the app, email us from the address you signed up with and we will delete it for you.
How do I cancel my subscription?
Subscriptions are managed by Apple, not by Keystone. In Keystone, open Profile and tap My Subscription, or on your iPhone open Settings, tap your name, then Subscriptions, and choose Keystone. Deleting your Keystone account does not cancel an Apple subscription.
How do I restore a purchase?
In Keystone, open Profile and tap Restore Purchases. If you subscribed with a different Apple ID, switch to it in iPhone Settings first. If nothing is found, you'll be offered the plans, where you can use the restore option. Your Pro access is also tied to your Keystone account, so signing in to the same account on a new phone brings it with you.
I forgot my password.
On the sign-in screen, type your email address and tap Forgot Password?. Then open the link in the email we send you on the same iPhone where you asked for it. It opens Keystone, where you can choose a new password. If the link says it has expired, request a new one.
What happens to what I write?
Your messages and saved keys are sent to our AI provider so Keystone can reply, and you can delete everything at any time. Read the details in our Privacy Policy.
If you need urgent help
Keystone is a self-reflection tool. It isn't therapy or medical advice, and it can't give you the support you may need in a crisis. In the US, you can call or text 988 (Suicide & Crisis Lifeline), or text HOME to 741741 (Crisis Text Line). Elsewhere, findahelpline.com lists services by country. If you might be in immediate danger, call your local emergency number.